Location: PAN INDIA (Total Positions 20)
Experience: 0-3 Years
ITI / Diploma in electronics or any filed of engineering.
Well experienced in electronic security systems and intrusion alarm system.
- Work on Help Desk tickets that come in via phone or email
- Installation and configuration of CCTV system & electronic security systems and intrusion alarm system
- Basic technical support at the network level: WAN and LAN connectivity, routers and security
- Basic remote access solution implementation and support: VPN, and Terminal Services
- Repair and Configuration of a variety of systems electronic security systems and intrusion alarm system.
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Escalate installation requests that require Senior Engineer level support
- Enter time and expenses as they occur
- Understand our internal processes by completing assigned training materials
- Enter all work as service tickets as it occurs
- System documentation maintenance and review