IACM News

Service Desk Executive

Location: Delhi

Experience: Fresher

Skill Required:

  •   Candidate should be Regular Graduate Throughout 50% marks.
  •   Should be very good in Communication and Writing Skill.

Job Description:

  • Response-Call allocation to requisite skill-sets.
  • Call tracking as per SLA till closure.
  • Incident  escalation as per escalation matrix- Technical & Operational
  • Call closure with customer confirmation
  • Follow Major incident management process- Ensure customer gets MIR report post closure of incident.
  • SPOC to customer on call status and status update to customers.
  • Generate MIS reports on call status.
  • Timely Call Status updates in CRM

Apply Now! Please fill in your details below:

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