- Candidate should be Regular Graduate Throughout 50% marks.
- Should be very good in Communication and Writing Skill.
- Response-Call allocation to requisite skill-sets.
- Call tracking as per SLA till closure.
- Incident escalation as per escalation matrix- Technical & Operational
- Call closure with customer confirmation
- Follow Major incident management process- Ensure customer gets MIR report post closure of incident.
- SPOC to customer on call status and status update to customers.
- Generate MIS reports on call status.
- Timely Call Status updates in CRM
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