Eligibility: B.COM / B.SC / BCA / BBA / 12 + Diploma (3 yrs)
- Effectively execute calls of the customers in English (Voice based)
- Responsible for Installing, configuring and remote troubleshooting
- Responsible for handling Network troubleshooting in LAN and WAN environment.
- Responsible for Configuring and troubleshooting the Routers and Modem
- Responsible for handling customers’ post registration technical queries
- Responsible for upselling support plans to customer basis warranty entitlement pre-sale customer service
- Providing technical guidance and support issues related to networking devices like router, switch, hubs, adapters, etc.
- Trouble shooting for Broadband related issues
- Setting up wireless connection on Laptops and Desktops
- Willing to work in 24×7 (Including night shift)
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