Associate Technical Support

Location: Noida

Experience: Fresher

Eligibility: B.COM / B.SC / BCA / BBA / 12 + Diploma (3 yrs)

Job Description:

  • Effectively execute calls of the customers in English (Voice based)
  • Responsible for Installing, configuring and remote troubleshooting
  • Responsible for handling Network troubleshooting in LAN and WAN environment.
  • Responsible for Configuring and troubleshooting the Routers and Modem
  • Responsible for handling customers’ post registration technical queries
  • Responsible for upselling support plans to customer basis warranty entitlement pre-sale customer service
  • Providing technical guidance and support issues related to networking devices like router, switch, hubs, adapters, etc.
  • Trouble shooting for Broadband related issues
  • Setting up wireless connection on Laptops and Desktops
  • Willing to work in 24×7 (Including night shift)

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